FAQ | HOTEL AZAT | Okinawa【Official】

What time is check-in and check-out?

Check-in is from 15:00 and check-out is until 11:00. If you arrive after 24 hours, please contact us in advance.

Is late check-out (extension) possible?

You can extend the time for 750 yen per 30 minutes. If you extend your stay after 13:00, you will be charged one night's accommodation fee. However, this is subject to room availability, so please contact the front desk in advance.

Can I leave my luggage before check-in and after check-out?

You can leave your luggage at the front desk, whether before check-in or after check-out. If you have large luggage or a large number of items, additional charges may apply, so please contact the front desk in each case.

I'm planning to stay again in a few days. Can you keep my luggage for a few days?

Yes, please ask at the front desk. If you have large luggage or a large number of items, additional charges may apply, so please contact the front desk in each case.

Is it possible to issue a receipt?

It depends on the payment method.

<If paying by online card payment (payment at time of reservation)>
The hotel does not issue receipts. Please check the website where you applied.
<If payment is made on-site at the time of check-in on the day>
We will give it to you at check-in (immediately) or check-out.

Can I issue a receipt with the recipient address "anonymous (blank)" or "Mr.

We are sorry, but we are unable to issue "anonymous" or "superior" documents. It will be issued under your personal name or company name.

Is it possible to issue an accommodation certificate?

Yes, we do. Please let us know at check-in. We will give it to you when you check out.

When staying for 2 consecutive nights or more, will cleaning be provided every day?

We will perform light cleaning every day unless you specify that cleaning is not required.

When staying for 2 consecutive nights or more, it seems that if cleaning is not required, you can receive a drink, but how should I specify this?

If you do not require cleaning during your stay, please contact the front desk staff in advance. If you wish, we will give you drinks or Blue Seal ice cream for the number of people in your reservation.

Merely posting a "no cleaning tag" on the doorknob will not qualify. BenefitsTo use this service, please inform the front desk staff by 9:00 a.m. that cleaning is not required.
Example) For 2 nights and 3 days (2 people): 2 free drinks or ice cream (free combination)
Example) For 3 nights and 4 days (3 people): 6 free drinks or ice cream (free combination)
*The number of cleaning times x the number of people.

*For guests staying for 4 nights or more, all items will be replaced with new items every 4 nights.
※Please put out used towels and trash in the hallway by 12:00 noon.
*If you would like to exchange your item, please feel free to contact the front staff at any time.

What does light cleaning of the guest room involve during my stay?

From October 1, 2024, with the aim of environmental protection and effective use of resources,While providing the same cleaning service as before for guests staying for consecutive nights,We have changed to omitting the replacement of items such as sheets, duvet covers, pillow cases, and gowns.

What amenities are available?

We have a toothbrush set in the room. Please bring combs, cotton swabs, razors, and body towels from the amenity buffet in front of the front desk.

Is it possible to pay by credit card?: We accept credit cards such as VISA, JCB, Master, DC, Amex, Diners, Oaks, Discover, and Union Pay, as well as ID, Quick Pay, Apple Pay, d Payment, au Pay, Edy, and various transportation electronic money.
Is there a rest area?: You can use the restaurant on the 3rd floor of the main building. (Food and drink will not be provided.) Guests staying at the hotel will receive complimentary coffee service from a dedicated coffee maker. (There is maintenance time)
Is it possible to rent a crib?: Yes, we can rent it for 1000 yen per day. Please note that the number is limited.
Is it possible to install bed guards?: We can provide it free of charge. Please note that the number is limited.
Is Wi-Fi available?: All rooms are equipped with Wi-Fi, which is free for hotel guests. For your ID and password, please see the booklet provided in your room or contact the front desk.
Is there laundry service?: Yes, we do. Please inquire at the front desk for prices, completion times, etc.
Can I request a massage in my room?: Yes, we do. We offer foot massages, full body massages, aroma massages, etc. Please pay in cash directly to the practitioner. Please note that we ask that customers refrain from providing massages on their own.
Can I arrange (reserve) a taxi?: It is possible to make arrangements, but due to the recent shortage of drivers, it is difficult to accept advance reservations. Also, during busy morning and evening hours, the dispatch company may refuse to arrange a ride for you. If you are a customer, please consider using Uber-Taxi or DiDi-Taxi.

Is there a parking lot? How should I pay?

There is a parking lot for 21 cars on the first floor of the main building. (When coming from Route 330, please use the slope on the left.) The price is 1200 yen for 1 night from 12:00 to 12:00 the next day. (First come first served, reservations not possible)

Please park in an empty space.
Please purchase a parking ticket from the ticket vending machine at the elevator entrance. (Cash and credit card accepted)
Place your receipt in an easily visible place on your dashboard.

Since it is a coin parking type, we cannot refund your money if the parking lot is full when you re-enter the parking lot after leaving the parking lot.(In principle, restocking is not possible.)
For a short time, please use the 60-minute 200 yen ticket.

What should I do if the parking lot is full? Is there an affiliated parking lot?

We do not have an affiliated parking lot, but we can direct you to nearby coin parking lots.

Is there a parking lot for motorcycles and bicycles?

There is a dedicated bicycle parking lot on the first floor of the main building. (600 yen per night) Please inquire at the front desk when checking in. I will give you a special ticket.

Do you have non-smoking rooms?: Yes, we do. Please let us know when making your reservation or reserve the "Non-smoking room plan". If you use electronic cigarettes or heated tobacco, please use the "smoking room plan".
Is there a smoking area?: It is located on the 1st floor of the main building. Please use the elevator in front of the front desk. Please refrain from smoking in front of the main entrance.
Are there drink vending machines?: Vending machines for items other than alcohol are available on the 1st floor of the main building, the 2nd floor of the entrance, and the 3rd and 7th floors of the new building (annex). Alcohol is sold at the front desk on the 3rd floor of the main building.
Is there an ice machine?: It is located on the 3rd floor of the new building (annex). Simple ice buckets can be rented at the front desk.
Is there a water server?: They are located on the 3rd and 7th floors of the new building (annex). Please bring your own cups etc.
Is there a coin laundry?: There are 2 washing machines (300 yen per use) and 2 dryers (100 yen for 10 minutes) on the 1st floor of the main building. Laundry detergent is sold at the front desk for 100 yen each.
Is there a public bath?: We are sorry, but there is no public bath. Please use the indoor unit bath.

Is there a restaurant on site?: It is located on the 3rd floor of the main building. A buffet-style breakfast is served from 7:00 to 9:30 (last order at 9:15). Lunch and dinner are not available.
I made a reservation with a plan that includes breakfast, but if I don't eat it, can I get a refund?: Refunds cannot be given for reservations made other than by telephone. If you are making a reservation for a room without meals, it is possible to add breakfast on the same day. Please pay separately at the front desk.
Can I take breakfast to my room and eat it?: We apologize, but breakfast is only served in the restaurant. To prevent food poisoning, please refrain from taking food into your room.

Can I bring my pet?: We apologize, but we do not allow pets. Assistance dogs (guide dogs, hearing dogs, service dogs, etc.) are allowed.
Do you have wheelchair rentals?: Yes, we have it available. Please note that quantities are limited.
Can I have delivery?: Yes, it is possible. Please pick up your items at the 3rd floor lobby. You cannot proceed to the front of your guest room. Please note that we are unable to provide assistance or exchange money at the front desk during pick-up.
Is there a convenience store or supermarket nearby?: Family Mart is located 250m from the main entrance on your right. The supermarket (open 24 hours) has ``Ryubo'' diagonally to the left from the main entrance.